ASSESSMENT OF THE SATISFACTION OF THE PERSONNEL OF SCIENTIFIC HEALTHCARE ORGANIZATION WITH THE RELATIONSHIPS WITH THE MANAGER

Introduction. The effective functioning of the quality management system is largely determined by the relationships of the personnel and the management of the organization. Among the basic principles of the quality management we can point out three of them, which characterize the relationships of the personnel and the managers: leadership of the manager, consumer orientation and employees’ involvement.
The purpose. To study and to evaluate the opinion of the personnel of the scientific healthcare organization about the character of relationships with the manager.
Materials and methods. A sociological research was conducted in 2014 by a continuous survey of the personnel of the Federal State Budgetary Scientific Institution Research Institute of Complex Issues of Cardiovascular Diseases.
Results. The majority of the respondents said that generally, they had good relationships with the direct manager, and only 2.6% had bad relationships. 81.0% of the employees were satisfied with the management style of the direct manager and 10.6% were not satisfied. 18.7% of the respondents described the established relationship between the management of the organization and its employees as “partnership”, 28.9% - “business”, 2.2% - “conflict”, 22.2% - “exploitative”, 0.3% of the respondents chose the answer “other”, and 27.7% could not answer this question. At the same time, 85.6% of the employees were generally satisfied attitude from the management and 14.4 were not satisfied. Correlation analysis showed that a good relationships with the direct manager were connected with the approval of her or her management style (r=0.69, р<0.05) and the positive (business and partnership) relations between the management of the organization and its employees (r=0.32, р<0.05).
Conclusion. In the scientific healthcare organization, we evaluated the satisfaction of the internal consumer on the basis of the personnel’s opinion study, which showed that more than 80% of the employees were satisfied with the attitude from the management, had good business relationships with the direct manager and they were satisfied with the management style. The differences in the satisfaction of the personnel of the scientific healthcare organization with the relationships with the management were detected.

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